Information on conformity in accordance with the Accessibility Act (Barrierefreiheitsgesetz; BaFG)
In order to make this information easier to read, we have refrained from using both the masculine and feminine forms of language. All person-related language is intended to refer to all genders.
Declaration on accessibility
We are committed to making our websites accessible.
We would like to ensure that all our services covered by law are accessible.
Accessibility requirements:
1. About the company
Schwarzenbergplatz 16
1010 Vienna, Austria
Phone: +43-1-502 20-0
E-Mail: mail@gutmann.at
Registered office Vienna, FN 78445k, Commercial Court Vienna
2. About the service
3. General accessibility requirements for all services
3.1 We ensure the products we use for our services are accessible
3.2 Accessible information about our banking services:
The information is available through more than one sensory channel.
You can read information about our banking services (links in point 2.) or have it read aloud by screen reader. People with disabilities use this technology to access content through screen reader software or Braille lines. The documents have been specially prepared and tagged for screen readers.
Content without text has alternatives that do not require vision. For example, photos, symbols and graphics have alternative texts. Headings, lists, tables and content areas are also specially marked up.
The information is well-structured for supporting technologies. For example, headings and bulleted points are marked as lists.
The customer advisor reads information on paper aloud. If needed, we can also send this information to the customer electronically so that they can use a screen reader.
The information is presented in an understandable way
Bank Gutmann presents the information in understandable language and in a clear content structure. Technical terms, abbreviations and unusual expressions are avoided and/or explained as far as possible.
The documents are clearly structured. They contain meaningful and well-structured headings and labels.
The information is presented in a way that it can be perceived by the user
Font, contrasts, line spacing: The font type, size and form ensure good readability. Texts and visual content have clear contrasts. Texts are displayed with sufficient spacing between lines.
3.3 Websites, their online applications and mobile services like apps are designed for users to perceive content, operate them, understand information, and trust the technology
Bank Gutmann has taken the following steps to ensure the accessibility of its website, including access to Gutmann Online:
Bank Gutmann designs its website, including access to Gutmann Online, to enable supporting technologies. People with disabilities can perceive and interact with the application content.
Understandability
The website and access to Gutmann Online are well-organized. They contain clear and logical structured headings and labels. Links are easily visible and clearly named.
You can use the browser and/or operating system`s autofill feature for frequently used fields, such as address or contact information. The website, including access to Gutmann Online, are designed to help you prevent and correct errors.
Perceivability
The website and access to Gutmann Online are accessible to users with limited or no vision. They do not require vision or color recognition. There are also alternatives to visual presentation.
The font type, size and form ensure readability. Texts and visual content have clear contrasts. There is sufficient spacing between letters, lines and paragraphs.
Users can customize the display of the website and access to Gutmann. Browser and/or operating system settings are available for this purpose.
Color-dependent information has color-independent alternatives. For example, the applications display status with both visuals and text. The same applies to warnings and delivery notifications.
For non-text content, alternatives exist that do not require sight. For example, the website provides alternative texts for photos, symbols and graphics. Videos contain an audio track that describes important visual content (audio description).
You can enlarge the content display. Settings in your browser and/or operating system are available for this.
The website, including access to Gutmann Online, works for people with limited or no hearing. It does not require hearing ability. There are also alternatives for audible content.
Operability
The website is accessible for users with limited mobility. This applies even if you find it hard to achieve things or exert force. You do not need these abilities to use the website.
You can navigate the website using an external keyboard. Page functions and elements, input fields and control elements can be operated as far as possible using the keyboard. Navigation follows a logical sequence. We provide skip links for direct access to navigation and content.
Interactive elements, such as links or buttons, show a clear visual highlight when selected by keyboard (focus indicator).
Interactive elements like links or buttons have large, well-spaced click-areas. This makes them easy to reach and use.
You can operate and access all areas, content and functions of the website, including access to Gutmann Online, using a screen reader. This works either through audio output or tactilely via an externally connected Braille display.
The website, including access to Gutmann Online, has few areas with time-limited access. If an area has a time limit, we announce it promptly. You can then extend, change or disable the time limit.
The website, including access to Gutmann Online, works with different orientations. You can orient your screen both horizontally and vertically. The display of areas, content and functions adjust automatically.
The website, including access to Gutmann Online, works without complex, path-based or simultaneous movements.
Context does not switch automatically without prior announcement when a user makes an input.
The website, including access to Gutmann Online, works with limited or no speech. It does not require speech. Additionally, other options are available that do not require speech.
Robustness
Website content - including access to Gutmann Online - displays well in many different browsers, including supporting technologies.
People with various abilities can use these applications, even with supporting technologies like screen reader or magnifiers.
3.4 If support available, like through a help desk or call center, users need accessibility information. They also need to know if the product works with supporting technologies. Users get this information through accessible channels.
Our customer advisors answer questions about the accessibility of our website during business hours. They also explain how to use supporting technologies when using the website.
4. Additional accessibility requirements for consumer banking services:
4.1. We provide identification methods, electronic signatures, security and payment services that are perceivable, operable, understandable and robust
Bank Gutmann does not offer electronic signatures or payment services.
Access to Gutmann Online uses various identification methods. These meet accessibility standards because they are easy to see, use, understand and are stable. A cognitive test is not required to login. Secure login to Gutmann Online is done with facial recognition, fingerprint or a self-chosen PIN code.
4.2. We ensure our information is easy to understand. Its difficulty does not exceed language level B2. This corresponds to the upper intermediate level of the Common European Framework of Reference for Languages (CEFR), which the Council of Europe publishes.
The information about our services (link under point 2.) is written in simple language. Its language level corresponds to B2 of the Common European Framework of Reference for Languages. This also applies to this declaration of conformity.
We also make sure that the language used in other contractual documents and legal information is understandable.
Our accessibility was also (externally) audited as follows:
Feedback, complaints and contact details
We continuously expand and improve our accessible services. If you find barriers on our website that make it difficult for you to use – such as accessibility defects - please report them to us.
Send an e-mail to the address under point 1. Describe the problem precisely and provide the Internet address (URL) of the affected website or document.
